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Thank you very much for purchasing a GENIE product. Please note the following advice whenever this machine does not function faultlessly, contrary to expectations.


The guarantee period amounts to 24 months from the date of purchase, provided that the machine has been used appropriately. Please keep the proof-of-purchase voucher and original packaging in a safe place. The warranty is only valid for defects in materials or fabrication. However, it is invalid for damage that has occurred to breakable parts, e.g., on the casing. Machines that have been damaged by inappropriate use externally, are excluded from being exchanged. A guarantee will expire whenever any repairs have been carried out without the express consent of our customer service department. 

Please adress any technical question to our service hotline our your local vendor.

We regret any inconvenience caused!

Our service hotline
Tel. (++49) (0) 6122-7279891 ● Fax (++49) (0) 6122-705952 ●E-mail: hotline@genie-online.de